{"id":5773,"date":"2023-06-09T12:24:23","date_gmt":"2023-06-09T12:24:23","guid":{"rendered":"https:\/\/espaioleum.com\/shipping\/"},"modified":"2023-06-09T12:24:23","modified_gmt":"2023-06-09T12:24:23","slug":"shipping","status":"publish","type":"page","link":"https:\/\/espaioleum.com\/en\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"\n<p class=\"lead wp-block-paragraph\">At Espai Oleum, you choose from the transport services available for your address before checkout. We prepare orders within 24 to 48 working hours.<\/p>\n\n<h2 class=\"wp-block-heading\">1. Services and delivery times<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Correos Express Paq 24:<\/strong> mainland Spain and mainland Portugal, up to 40 kg.<\/li>\n<li><strong>UPS Standard and UPS Express Saver:<\/strong> available destinations in Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla) and Europe, up to 70 kg total weight for automated calculation.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Delivery times are estimates from dispatch and depend on the destination, selected service, and working days.<\/p>\n<h2 class=\"wp-block-heading\">2. Shipping costs<\/h2>\n<p class=\"wp-block-paragraph\">The cost is calculated based on weight and destination and is displayed in the basket and on the checkout page before confirming your order. Prices include applicable taxes. We do not apply any fuel surcharges.<\/p>\n<h2 class=\"wp-block-heading\">3. Delivery zones<\/h2>\n<p class=\"wp-block-paragraph\">We ship throughout Spain, to all European Union countries, and to other European destinations available at checkout, subject to courier coverage for your address. Deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla are handled by UPS; shipments to the Canary Islands, Ceuta and Melilla may be subject to customs clearance and import taxes payable by the recipient.<\/p>\n<h2 class=\"wp-block-heading\">4. Order tracking<\/h2>\n<p class=\"wp-block-paragraph\">Once your order has been dispatched, you will receive an email with a tracking number to follow its status at all times. You can also view it under <a href=\"https:\/\/espaioleum.com\/mi-cuenta\/\">My account<\/a>.<\/p>\n<h2 class=\"wp-block-heading\">5. Delivery issues<\/h2>\n<p class=\"wp-block-paragraph\">If your parcel arrives damaged, is delayed, or there is an issue with the address, please contact us as soon as possible at <a href=\"mailto:info@espaioleum.com\">info@espaioleum.com<\/a> or on <a href=\"tel:+34651993583\">651 99 35 83<\/a>. If the parcel shows visible damage upon delivery, we recommend noting it with the courier or rejecting the package and contacting us immediately so we can manage the incident.<\/p>\n<p class=\"wp-block-paragraph\">If you are not at home, the courier will attempt redelivery or leave the package at a nearby parcel collection point.<\/p>\n<p class=\"note wp-block-paragraph\">Delivery times may be affected by exceptional circumstances (public holidays, strikes, or adverse weather conditions). Should this occur, we will keep you informed.<\/p>","protected":false},"excerpt":{"rendered":"<p>Correos Express across mainland Spain and Portugal, UPS for islands and Europe. Transparent rates calculated by weight before checkout.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5773","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/espaioleum.com\/en\/wp-json\/wp\/v2\/pages\/5773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/espaioleum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/espaioleum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/espaioleum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/espaioleum.com\/en\/wp-json\/wp\/v2\/comments?post=5773"}],"version-history":[{"count":0,"href":"https:\/\/espaioleum.com\/en\/wp-json\/wp\/v2\/pages\/5773\/revisions"}],"wp:attachment":[{"href":"https:\/\/espaioleum.com\/en\/wp-json\/wp\/v2\/media?parent=5773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}