Early harvest 2026/27Shipping in 24/48 hInvoice with tax ID on every order

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Privacy Policy

Who processes your data, for what purposes, for how long, and how to exercise your rights.

Data controller and contact

The data controller for the data you provide is PQM CREATOR C.B. (Espai Oleum), tax ID (NIF) E19551688, Carrer de Sant Cugat, 22, 08302 Mataró (Barcelona), Spain. You can contact us at info@espaioleum.com regarding any matter concerning your personal data.

Data and purposes

We process your contact details, delivery address, billing information (including your tax ID if you request an invoice), order contents, and communications that you provide in order to prepare and deliver your purchase, manage payment, issue invoices, and handle enquiries, returns, and support requests. If you create an account, we process the data required to manage it and display your order history. If you write to us via the contact form, we use your details solely to respond to your enquiry. Mandatory fields are marked; without them, we cannot process your order or enquiry.

Legal basis

  • Performance of a contract or pre-contractual steps: managing your purchase, customer account, and pre-sale enquiries.
  • Legal obligation: billing, tax, and accounting compliance.
  • Legitimate interest: service security, fraud prevention, and handling complaints.
  • Consent: analytical and advertising cookies and, where applicable, commercial communications. You may withdraw your consent at any time.

Recipients

We share necessary data with logistics providers (Correos Express, UPS), payment service providers (Redsys and your bank), and hosting and technical support providers acting as data processors, strictly limited to their specified purposes. We may also disclose data to public authorities when required by law. If you accept analytical and advertising cookies, Google may process browsing data in accordance with its privacy policy, with potential international data transfers covered by the EU-US Data Privacy Framework and standard contractual clauses.

Data retention

We retain personal data for as long as necessary for the business relationship, and subsequently kept blocked during statutory tax and accounting retention periods (generally 6 years) and applicable statutes of limitation. Account data is retained while your account remains active.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability by writing to info@espaioleum.com or to our postal address, indicating the right you wish to exercise. If you believe your request has not been addressed satisfactorily, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Security

We implement appropriate technical and organisational measures: encrypted connection (HTTPS), secure bank payment environment, and restricted access to data.